Stealien collects and uses personal information as described below for product inquiries, technical consultation, and service delivery. The information collected is not used for any purpose other than those specified and is managed securely in compliance with applicable laws.
1. Purpose of collection and use: Responding to product and service inquiries, technical support and consultation, replying to material requests, handling customer requests and complaints, follow-up communication, and improving service quality.
2. Items collected: Required: name, company name, email address / Optional: phone number (no service restriction if not provided).
3. Retention and use period: Retained until the purpose of collection is fulfilled, then destroyed without delay. Where retention is required by applicable laws, the information is kept for the relevant period.
4. Provision to third parties: As a rule, no external provision. Provision is possible only when required by law or with prior consent.
5. Outsourcing: Some tasks may be entrusted to external specialists to ensure smooth service delivery, and such data is managed securely in compliance with applicable laws.
6. Right to refuse consent: You have the right to refuse consent to the collection and use of personal information. However, refusing the required items may limit inquiry submission and the provision of responses.